Consumers Satisfaction Award

consumer satisfaction award

Patriot INFINITI of Merrillville Earns 2024 Consumer Satisfaction Award for Customer Service Excellence

Earns Top Reviews from Vehicle Shoppers across the U.S., Patriot INFINITI of Merrillville Elevate the Customer Experience in Chicago area

Merrillville, IN – 3/15/2024 – Patriot INFINITI of Merrillville was awarded a 2024 Consumer Satisfaction Award by car-shopping marketplaceⓇ (NYSE: CARS). Consumer Satisfaction Awards recognize the top 10 percent of auto dealerships delivering exceptional customer service as rated by online reviews.
“ provides a dealership with actionable feedback from their customers — and the ability to set the bar for what a customer should expect when doing business at a dealer. This past year, Patriot INFINITI of Merrillville went above and beyond for their customers,” said Jamie Oldershaw, vice president of reputation at “The online experience is critical for vehicle shoppers, and dealers like Patriot INFINITI of Merrillville understand that. Ensuring customers are given an exceptional experience throughout the entire shopping or service process begins online and ultimately ends there with an online review — and dealers that recognize this rise to the top.” helps dealers build their online reputation and connect shoppers with their top salespeople virtually to ensure that the experience is established before the shopper walks through the doors. Award-winning dealers encourage their shoppers to leave reviews that will help build a dealer’s online reputation and generate new customers.
We are thrilled to receive the 2024 Consumer Satisfaction Award from This recognition is a testament to our unwavering commitment to providing exceptional customer service at Patriot INFINITI of Merrillville. Under the leadership of our general manager, Michael Caccioppo, our team has worked tirelessly to ensure that every customer receives a personalized and memorable experience. We understand the importance of the online shopping journey, and we strive to exceed expectations from the initial online interaction to the final purchase and beyond. Our dedication to customer satisfaction is reflected in our online reviews, and we are grateful to our customers for their continued support. At Patriot INFINITI of Merrillville, we are dedicated to providing outstanding service, offering an extensive selection of new and certified pre-owned INFINITI vehicles, as well as a wide variety of high-quality used cars. Additionally, we continue to buy cars and will pay top dollar for trade-ins. Experience the Patriot difference today, where your satisfaction is our priority.

Consumer Satisfaction Award Methodology

Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-vehicle dealers as well as independent and Canadian dealerships that earn at least 25 reviews and maintain a minimum average review rating of 4.0 out of 5.0 during the 2023 calendar year.
You can find a full list of U.S winners here, and a full list of Canadian winners here.

ABOUT CARS.COM® is the No. 1 most recognized automotive marketplace visited by nearly 30 million in-market consumers each month. Launched in 1998 and headquartered in Chicago, empowers consumers with data, content and digital tools driven by AI technology to make informed car buying and selling decisions and seamlessly connect with thousands of local dealerships nationwide. is the flagship offering from Inc. (d/b/a Cars Commerce), an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. Learn more at

1 Review statistics and winner selection is based on data from DealerRater, a leading reputation management and car-dealer review platform that is part of the Inc. portfolio