Covid-19 Berman INFINITI of Merrillville Protocol for Sales & Service

Our hours at Berman INFINITI of Merrillville going forward are as follows:

At Berman Auto Group, our main priority has been to create a safe and clean environment for both our customers and employees to continue to do essential service business. We have implemented extreme cleaning measures, well above and beyond the current CDC recommendations in order to achieve this.

While all Berman Auto Group locations remain open and continue to operate with the same level of customer care and service, Berman has taken a series of precautionary steps to maintain a level of hygiene and cleanliness for our visiting customers and employees, including:

All Employees

• Wash hands regularly (At least every 2 hours)
• Limit Touching Face
• Wear gloves (gloves will be available in parts department)
• Use steering wheel covers when driving customer or inventory vehicles (have your own that you use personally)
• Clean workstations regularly (keyboards, phones, pens, surfaces, tablets)
• Refrain from contact with customers and coworkers (no handshakes, hugs, fist bumps, ect.)
• Limit sharing workstations, equipment, and supplies as much as possible
• Remove all items from communal fridges daily (items left over each night will be discarded
• Wear face covering at all times
• Do not congregate in any area with fellow employees
• Eat at desk/workstation when able, avoid lunchroom
• Come to work in uniforms to limit exposure in bathrooms. Wash uniforms daily.
• Practice social distancing of 6 feet from all coworkers and clients
• All clients making appointments should be asked if they, or anyone in their household, are sick (if so, their appointment should be rescheduled)
• All clients making appointments should be asked to wear protective face coverings while in the dealership and social distance.

Pickup and Drop-off

• Drivers should carry disinfectant spray at all times
• Before/After each trip, driver must wash hands and put on fresh gloves
• Before/After each trip, the driver must spray disinfectant on door handles (inside and out), steering wheel, seat, center console, screens, hvac, and shifter.
• Must use steering wheel cover and seat cover on all trips.
• Dispose of all sanitizing materials prior to delivering the vehicle to the customer. (take off in customer’s view)
• Sanitize customer car keys, before and after delivering back the vehicle
• When receiving keys, practice social distancing, keep a 6 foot distance and no handshakes
• Keys should be placed in a disposable envelope when in transit (when possible)
• Any loaner/rental vehicles must be disinfected after each customer use.
• Home delivery available within 25 miles.

Dealership Actions (Cleaning)

Door Handles

• Assign employees to regularly disinfect door handles (Every Hour)
• Leave interior doors open to limit the amount of surfaces affected

Steering Wheels

• Use individual wheel covers whenever driving a customer or inventory vehicle (do not share covers)

Keys

• Always wear gloves when touching keys (customer or inventory)
• Make gloves available near the area keys are stored
• Always disinfect keys before/after handling

Clean Workspace

• Disinfect workstations throughout the day (high touch surfaces including chairs, tables, countertops, keyboards, mice, office supplies

Clean Customer Lounge

• Clean/disinfect high touch surface areas throughout the day (chairs, tables, bars, countertops)
• Remove all materials that may be in lounge (pamphlets, magazines, ect)
• Continually remove any waste left by customers
• Remove all toys from playrooms and wipe down all surfaces twice per day
• Space our chairs and tables to be six feet apart. Block off fixtures that can not be moved

Lunchroom

• Remove all trash and wipe down surfaces twice daily
• At the end of every night remove all employee items from fridge and disinfect
• Remove all furniture

Bathrooms

• Disinfect toilets and sinks every hour
• Disinfect stall doors and flush handles if applicable
• Disinfect hand dryers, wall under hand dryers and floor under hand dryers.
• Discard any items left by customer/employees

Dealership Actions (Distancing/Mitigation)

• Employees should distance their workstations to be in compliance with 6 foot rule. If not possible, make sure work stations are spread out as far as possible and disinfection and protective covering are always being worn.
• Markings placed on the floor demoting to customer where they can stand within the dealership
• Customers should be written up in their car on the service drive, or in an open space 6 feet apart.

To schedule your visit and ensure the highest quality service experience, please call our team in advance at (219) 533-3783